CUSTOMER COMMUNICATION MANAGEMENT FOR HEALTH PLANS
Date: Thursday August 17, 2017 Time: 01:00 PM EST / 10:00 AM PST
Member and Provider Experience is a key metric for Health Plans but challenging to manage and improve. Disparate communication channels and resource-intensive tools frequently undermine the member and provider experience.
Corporations in various industries have begun implementing Customer Communication Platforms (CCM) to address these challenges. A CCM platform can consolidate all the relevant communication tools and information that a Health Plan uses. CCM was developed to allow more targeted, effective and timely messaging – and also to let the business user drive their communications with minimal IT support.
Join speakers from Newgen Software to learn how other organizations are using CCM to:
- Adhere to regulatory compliance.
- Deliver timely, accurate and personalized communication across multiple channels.
- Manage digital expectations of new customers.
- Manage a high volume of communication with consistent and customizable messaging.
Sonali Nigam, Director Healthcare & Lifesciences
Sonali Nigam is Director of Strategy for the Healthcare & Life Sciences COE at Newgen where she works with teams to develop and bring new products to market. She has an interdisciplinary background in engineering, health policy & management and has worked at leading healthcare organizations over the past decade.
Milena Garcia, Senior Software Consultant
Milena has extensive experience working with technology across different industries such as Banking, Financial Services, and Manufacturing. Milena has advised clients on enterprise Digital Transformation strategies and Business Process Management architectural services based on key business drivers like Efficiency, Automation, Innovation, Compliance, and Risks. Her educational background includes Massachusetts Institute of Technology’s (MIT) Certification for Internet of things, Project Manager Certification (PMP) from University for Massachusetts with Bachelor’s Degree in Industrial Engineer from Catholic University of Colombia. Milena has worked for companies such as Bank of America, Toyota & Globalsign Certificate Authority.