Delivering value to existing customers is one of the primary responsibilities for a COO. Share of wallet is a direct function of how well you serve your existing customers and engage with them. And, it boils down to more than CSAT dipstick checks. The most effective, yet most economical, way to increase share of wallet is Customer Communication!
READ THIS WHITE PAPER TO GET A BETTER UNDERSTANDING OF THE FOLLOWING:
- Know the Digital Goal
- Four ways to increase share of wallet
- Know about the critical measures of a COO’s performance
- Learn how customer engagement is the key to increasing Share of Wallet