Intelligent Orchestration for Superannuation Funds

Newgen is pleased to be exhibiting at ASFA, connecting with superannuation leaders exploring how intelligent orchestration and Agentic AI can transform member servicing and fund operations. Visit us to discover how Newgen brings process automation, communications and records management together, helping superannuation funds deliver connected member journeys, improve operational visibility and strengthen regulatory governance.

Orchestrate Every Member Journey

Simplify member servicing with intelligent workflows, automated processing and connected communications. Automate withdrawal journeys with intelligent routing, SLA tracking and real-time updates, while streamlining complaints handling and supporting RG271-aligned processes and ASIC IDR reporting.

Coordinate service requests through a unified workspace, deliver personalised member communications, and govern records with controlled access, automated retention and audit trails.

What You’ll Explore

• Automate Member Journeys with Agentic AI
• Orchestrate Workflows Across Fund Operations
• Simplify Withdrawal and Service Request Processing
• Streamline Complaints Handling and Resolution
• Connect Member Communications and Records Management

Connecting Processes, Communications and Records

Coordinate workflows and information across the member lifecycle to reduce manual effort, improve information accessibility and support more efficient fund operations. Better coordination across teams helps manage operational dependencies and ensures relevant information is available when needed.

Meet Us at Booth #03

Join the Newgen team at ASFA 2026 to discuss the evolving priorities of the superannuation industry and the challenges funds face in delivering efficient, member-centric services. Exchange ideas with our experts and discover practical approaches to simplifying complex operations while adapting to changing business needs.