Event: Orchestrating Intelligent Member Experiences for SACCOs

SACCO Members Are Changing.
Is Your Lending Experience Keeping Up?

SACCO members today expect speed, transparency, and convenience—yet many SACCOs still operate with:

• Manual loan application forms
• Physical guarantor approvals
• Paper based documentation
• Limited visibility into loan status

The result is long turnaround time, operational inefficiencies, and compromised member experience.

This executive roundtable is designed to help SACCO leaders reimagine digital lending as a core driver of member experience—not just an IT initiative.

Why SACCO Leaders Should Attend

This is not a generic banking webinar or product pitch.

It is a focused, SACCO specific discussion created to help you:
• Reduce loan processing time without replacing your core system
• Digitise member onboarding and lending documentation
• Improve transparency and trust in the lending lifecycle
• Deliver a modern, scalable member experience aligned with SACCO governance models

You will leave with practical insights, peer perspectives, and a clearer view of what to digitise first for maximum impact.

Key Discussion Areas

Rethinking Member Experience in SACCO Lending
Digital Lending Aligned to SACCO Realities
Documentation as the Foundation of Digital Transformation

Customer Perspective: Real SACCO Insights

Special 15 Minute Address
Mr. Henry Maisiba Abea– ICT Head, Mwalimu SACCO

Hear firsthand how one of Kenya’s largest SACCOs approached digitisation, the challenges encountered, and the operational and member experience outcomes achieved.

Event Flow & Agenda

8:30 – 9:30 AM	Welcome & Refreshments
9:30 – 10:15 AM	Context Setting • Newgen presentation (20 mins) • Foresight presentation (10 mins)
10:15 – 10:30 AM	Chief Guest Address • Mr. Henry Maisiba Abea, ICT Head, Mwalimu SACCO
10:30 – 10:50 AM	Break
10:50 – 11:20 AM	Parallel Roundtable Discussions • Two SACCO focused roundtables running simultaneously
11:20 – 12:00 PM	Live Demo
12:00 – 12:20 PM	Open Q&A and Interactive Discussions
12:20 AM onwards	Lunch & Networking

Who Should Attend
This executive session is curated for:
• CEOs & General Managers – SACCOs
• ICT Heads / CIOs
• Heads of Credit & Lending
• Operations & Member Experience Leaders

If you influence lending efficiency, digital strategy, or member satisfaction, this session is highly relevant to you.

About the Organisers

Newgen Software
A global provider of digital process automation, content services, and lending solutions, enabling financial institutions to orchestrate intelligent, end to end business processes.

Foresight
A trusted local technology partner with deep expertise in SACCO environments, implementations, and regional market requirements.

Limited Seats | By Approval Registration

This is a closed door, in person executive session to enable meaningful peer to peer discussions.

Register Now