Overview

Recently, Reserve Bank of India(RBI) has directed and permitted to include Video based Customer Identification Process for customer on-boarding to leverage digital channels for customer identification process.

In lines with RBI's guidelines, Newgen's touchless customer on-boarding application enables you to digitize your end-to-end on-boarding process while offering a seamless experience. The application's video-KYC capability eliminates the need for physical meetings required for an e-KYC via biometric authentication. The optimized process can help you in on-boarding new customers within minutes.

The application is built on a low code digital automation platform, powered by intelligent process automation (BPM) and contextual content services (ECM), and omnichannel customer engagement (CCM).

Core Functionalities of the Application
  • Machine learning and artificial learning-based intelligent document classification and face recognition capabilities for video-KYC
  • Live signature capturing via video calling with the bank's agent
  • Multi-channel initiation of requests through the online portal and self-service apps with Digital documents uploading
  • Seamless integration with third-party applications
  • Capturing the leads and following till closure, thereby reducing abandonment rate
  • Relevant validation of KYC, background, and credit information
  • Orchestration layer for adapting to market needs and regulatory requirements
  • Real-time status tracking and reporting on requests, exceptions, and approvals
  • Approvals processing with audit trails

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